We Offer Financing!
In Plain English
Last updated: August 25, 2026
Welcome! These Terms of Service are the ground rules for using our website, working with us on a service call, and joining our text messaging program. By using our website or services, or signing up for texts from us, you’re agreeing to these terms. If something here doesn’t sit right with you, reach out before using our services — we’re happy to talk it through.
Leslie Heating, Cooling, Plumbing & Electric provides plumbing, heating, cooling, electrical, and indoor air quality services to homes and businesses in Lombard, IL and beyond.
If you sign up for texts — through our website, by texting a keyword to our number, or by giving us verbal okay — we’ll send appointment confirmations and reminders, service updates, seasonal maintenance reminders, and occasional offers. How often depends on how you interact with us. Consent to receive texts is never a condition of buying anything from us, and you can opt out any time.
Message and data rates may apply — check with your wireless carrier for details. We’re not responsible for charges your carrier bills you.
Reply STOP anytime to opt out; we’ll send a one-time confirmation and you won’t hear from us by text again unless you sign up again. Reply HELP for support.
Your carrier isn’t responsible for delayed or undelivered texts, and we can’t guarantee delivery — it depends on your carrier’s network.
We never sell, share, or hand off your phone number or texting opt-in to outside companies for their own marketing. We only share it with the vendors who help us actually send the texts, and only under strict confidentiality.
When you book a service call with us, please give us accurate contact info and be available at the time we agree on. Occasionally we need to reschedule — if that happens, we’ll do our best to give you a heads-up as early as possible.
We’ll give you a quote or estimate before we start any work. The final price may shift if the actual scope of work changes once we’re on-site. Payment is due when the work is finished, unless we’ve agreed to other arrangements. We accept the payment methods we let you know about at the time of service.
If you sign an agreement with us in your home (rather than at our office) for $25 or more, Illinois law gives you the right to cancel that agreement within 3 business days, for any reason, with no penalty. The paperwork for that agreement includes a separate cancellation form explaining exactly how to exercise this right.
For home repair or remodeling work over $1,000, Illinois law requires us to give you a written contract before we start — including an itemized breakdown of costs, our business name and address, and how we’ll handle any changes to the scope of work. We do this as standard practice.
Leslie Heating, Cooling, Plumbing & Electric is a licensed Illinois plumbing contractor (License # 055-045532). You’re welcome to ask to see proof of licensing and insurance at any time.
Everything on our website — words, photos, graphics, logos, and code — belongs to us or to whoever we’ve licensed it from, and it’s protected by U.S. intellectual property law. Please don’t copy, reproduce, or reuse it without asking us first.
We do our best to keep our website and text program running smoothly, but to the extent the law allows, we’re not liable for indirect, incidental, or consequential damages — things like lost profits or lost data — that come from using our website, services, or text program. This doesn’t limit our responsibility for anything caused by our own gross negligence or intentional misconduct, and it doesn’t apply to the workmanship guarantees on the actual repair or installation work we perform — those are covered separately in your service agreement or invoice.
We also can’t promise every text message will reach you, or arrive on time — delivery depends on your carrier’s network, and we’re not liable for delays or non-delivery.
Our website, online tools, and text messaging program are provided “as is” and “as available.” We don’t make promises about their reliability, accuracy, or uptime. This is separate from — and doesn’t affect — the guarantees we stand behind for our actual plumbing, heating, cooling, and electrical work.
If a claim comes up because you misused our website or services, or broke these Terms, you agree to cover the reasonable costs, damages, or claims that result — this protects us, our team, and our business.
We may update these Terms from time to time. Changes take effect as soon as we post them, and continuing to use our services after that means you’re on board with the update.
These Terms are governed by the laws of the State of Illinois. Any disputes will be handled in the state or federal courts serving DuPage County, Illinois.
Leslie Heating, Cooling, Plumbing & Electric
Phone: 630-985-9800
Email: [email protected]
Website: www.LeslieRepair.com
This is the plain-language version of your Leslie Family Plan Membership Terms and Conditions, covering the same commitments in friendlier terms.
